Refund policy

Returns & Refund Policy

Last updated: July 2026

1. Overview

At Her Second Nature, we take great care in preparing and packaging our products to ensure they arrive safely and in the best condition.

As our products are food items and consumable goods, we are unable to accept returns or provide refunds for change-of-mind purchases, incorrect selections, or products that have been opened or partially consumed.

This policy applies to all purchases made through our website and is designed to provide clarity on what happens if there is an issue with your order.

2. Returns & Refunds for Food Products

Due to food safety and hygiene considerations, we do not accept returns of consumable products once they have been delivered.

Refunds or replacements are not available for:

  • Change of mind purchases

  • Incorrect product selection

  • Products that have been opened, used, or partially consumed

  • Products stored incorrectly after delivery

  • Orders where the customer has provided incorrect delivery information

We encourage you to review your order carefully before completing your purchase.

3. Damaged, Incorrect, or Faulty Orders

If your order arrives damaged, incorrect, or there is an issue with the quality of the product, please contact us within 3 days of receiving your order.

Please email us with:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging where applicable

After reviewing your request, we may offer:

  • A replacement product; or

  • A refund where appropriate

Any approved refunds will be processed to the original payment method used for the purchase.

4. Delivery Issues

Please ensure that your delivery details are accurate when placing your order.

Her Second Nature is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete shipping information provided at checkout

  • Customer unavailability to receive the order

  • Circumstances outside our reasonable control

Please refer to our Shipping Policy for more information on delivery timeframes.

5. Refund Processing

Where a refund is approved, it will be processed to the original payment method.

Refund processing times may vary depending on your bank or payment provider.

6. Contact Us

If you have any questions regarding your order or believe there is an issue with your product, please contact us:

Email: info@secondnature.com

We are always happy to help and will review each case carefully to ensure our customers receive a fair resolution.