Shipping Policy

Thank you for shopping with Second Nature. The following policy outlines our shipping process and what you can expect when placing an order with us.

1. Order Confirmation

Once your order has been placed, you’ll receive a confirmation email at the email address provided during checkout. This email serves as your receipt and confirmation that we’ve received your order.

Please keep it for your records.

2. Order Processing

Orders are processed and dispatched within 5–8 working days after payment has been successfully received.

If there are any unexpected delays, we’ll notify you via email as soon as possible.

3. Shipping Locations

3.1 Singapore

We currently ship throughout Singapore.

3.2 Malaysia (Pre-Orders)

We are currently accepting pre-orders for Malaysia. As we’re launching in batches, dispatch timelines will vary depending on your pre-order.

Estimated shipping dates for each batch will be shared on our website and Instagram, and customers will also receive email updates regarding their order status.

At this time, we do not offer shipping to other international destinations.

4. Shipping & Delivery

All orders are shipped via Standard Shipping.

Delivery timeframes begin once your order has been dispatched. While we make every effort to ensure your order arrives within the estimated timeframe, delivery dates are estimates only and cannot be guaranteed. Delays may occur due to circumstances beyond our control, including peak shipping periods, adverse weather, customs clearance (for Malaysia), or courier delays.

Please Note

Important

• Business days are Monday to Friday, excluding public holidays.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• Delivery timeframes are estimates only and are not guaranteed.

• Products may occasionally arrive in separate shipments.

• Second Nature is not responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete shipping information provided at checkout.

5. Tracking Your Order

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking details so you can follow your parcel throughout its journey.

6. Delivery & Risk

Please ensure your shipping address is accurate and complete before placing your order.

Second Nature cannot be held responsible for delays, failed deliveries, or lost parcels resulting from incorrect or incomplete shipping information supplied at checkout.

Risk of loss or damage transfers to the customer once the parcel has been successfully delivered to the shipping address provided at checkout.

7. Malaysia Orders

Orders shipped to Malaysia may be subject to customs inspections or local import requirements.

Any customs duties, taxes, or import charges imposed by Malaysian authorities are the responsibility of the customer.

Customs processing may occasionally result in delivery delays that are outside Second Nature’s control.

8. Returns & Food Safety

For food safety reasons, we are unable to accept returns or exchanges for change of mind.

If your order arrives damaged, incorrect, or defective, please get in touch with us within 3 days of delivery, and we’ll work with you to resolve the issue.

9. Damaged or Incorrect Orders

If your order arrives damaged or you’ve received an incorrect item, please contact us within 48 hours of receiving your parcel at info@hersecondnature.com.

Please include:

• Your order number

• Photos of the parcel and product (where applicable)

• A brief description of the issue

We’ll review the matter as quickly as possible and work with you to find a suitable resolution.

10. Lost or Missing Parcels

If your parcel hasn’t arrived, we recommend that you:

• Check your tracking information.

• Confirm the shipping address on your order.

• Check with household members, neighbours, or your building’s reception/mailroom.

If you’re still unable to locate your parcel, please contact us at info@hersecondnature.com, and we’ll be happy to assist in investigating your shipment.

11. Questions

If you have any questions about shipping, delivery, or your order, please contact us at:

info@hersecondnature.com