TERMS & CONDITIONS

Last updated: July 2026

1. Overview

These Terms & Conditions (“Terms”) apply to all purchases made through the Her Second Nature website.

By accessing our website, placing an order, or purchasing our products, you agree to these Terms.

Her Second Nature reserves the right to update or modify these Terms at any time. The latest version will always be available on our website.

2. About Our Products

Her Second Nature creates thoughtfully developed food products made from carefully selected wholefood ingredients, designed to support simple, nourishing daily rituals.

Our products are made from natural food ingredients and are intended to complement a balanced diet and healthy lifestyle.

Her Second Nature products are not intended to diagnose, treat, cure, or prevent any disease, medical condition, or health disorder. They are not a replacement for medical advice, diagnosis, or treatment.

Individual experiences may vary. We encourage customers to make informed choices based on their own health needs and, where appropriate, consult a qualified healthcare professional.

3. Orders & Payments

When you place an order through our website:

• You agree that all information provided during checkout is accurate and complete.

• Payment must be received in full before your order is processed.

• All prices are listed in Singapore Dollars (SGD) unless otherwise stated.

• We reserve the right to:

  • Refuse or cancel an order where necessary

  • Correct pricing or product information errors

  • Limit quantities purchased

If an order is cancelled by us after payment has been made, any applicable refund will be processed through the original payment method.

4. Product Availability

All orders are subject to product availability.

While we make every effort to ensure the information on our website is accurate, product availability, packaging, ingredients, and product descriptions may be updated from time to time.

5. Shipping & Delivery

We currently ship according to the delivery options available at checkout.

Please note:

• Delivery timeframes provided are estimates only and are not guaranteed.

• Orders are processed during business days only, excluding weekends and public holidays.

• Delivery times may vary due to courier delays, public holidays, or circumstances outside our reasonable control.

• Customers are responsible for ensuring delivery information provided at checkout is accurate and complete.

• Her Second Nature is not responsible for delays or failed deliveries caused by incorrect shipping information provided by the customer.

For further details, please refer to our Shipping Policy.

6. Returns, Refunds & Exchanges

Due to the nature of our products as food and consumable goods, we are unable to accept returns of products once delivered.

Refunds, returns, or exchanges are not available for:

• Change-of-mind purchases

• Incorrect product selection

• Products that have been opened, used, or partially consumed

If your order arrives damaged, incorrect, or there is an issue with the quality of the product, please contact us within 3 days of delivery.

We will review each case and, where appropriate, provide a replacement or refund.

For full details, please refer to our Refund Policy.

7. Product Use & Storage

Customers are responsible for following product instructions and storage recommendations provided on the packaging.

To maintain product freshness and quality:

• Store products according to the instructions provided.

• Do not consume products beyond the expiry or best-before date.

• Check packaging and product condition before use.

Her Second Nature is not responsible for issues arising from incorrect storage, handling, or use of products after delivery.

8. Health & Wellness Disclaimer

Our products, website content, and educational materials are intended to provide general wellness information only.

Seed cycling and other wellness practices discussed by Her Second Nature are intended to complement a nourishing lifestyle and should not be considered medical treatment.

Her Second Nature does not make claims that our products can diagnose, treat, cure, prevent, or manage any medical condition.

If you are pregnant, breastfeeding, undergoing medical treatment, managing a health condition, or have specific dietary concerns, we recommend consulting a qualified healthcare professional before making changes to your diet.

9. Limitation of Liability

To the fullest extent permitted by Singapore law, Her Second Nature will not be responsible for:

• Losses arising from misuse, improper storage, or failure to follow product instructions

• Delays caused by circumstances outside our reasonable control

• Indirect or consequential losses

Nothing in these Terms excludes any rights or remedies available to consumers under applicable Singapore laws.

10. Intellectual Property

All content on the Her Second Nature website, including but not limited to:

• Brand assets

• Logos

• Images

• Product descriptions

• Educational materials

• Written content

is owned by Her Second Nature or used with permission.

You may not copy, reproduce, distribute, modify, or use our content without prior written permission.

11. Privacy

We respect your privacy and handle your personal information in accordance with applicable Singapore privacy laws, including the Personal Data Protection Act 2012 (PDPA).

Please refer to our Privacy Policy for information on how we collect, use, store, and protect your personal information.

12. Governing Law

These Terms are governed by the laws of Singapore.

Any disputes arising from these Terms or your use of our website will be subject to the jurisdiction of the Singapore courts.

13. Contact Us

If you have any questions regarding these Terms, your order, or our products, please contact us:

Email: info@secondnature.com